Effective Quality Management

Swan EMS is committed to a policy that will ensure our customers are provided with products of a consistent high level of quality, reliability and safety.

To achieve this the Company will develop, implement, enforce and provide resources to establish and maintain an effective quality management system that is designed to meet the requirements of BS EN ISO 9001 : 2015 and will include:-

• Focusing on customer satisfaction and achieving the enhancement of the company's reputation
• A commitment to continual improvement by identifying quality issues and effecting the appropriate corrective and preventive actions
• Compliance with contractual requirements and product specification
• Timely delivery of products and services, which are of consistent quality and reliability, and 'fit for purpose'
• Minimal waste and re-work
• Provide staff with clear communication regarding the Company's direction

The maintenance of quality is the responsibility of all staff and each is responsible for implementing the requirements of this manual.

To assist staff in this endeavor, the management has established a system of procedures and adequate methods of evaluating their objectivity.

The Directors of the company have placed the responsibility for the maintenance of the Company Quality System on the Quality coordinator.

IPC Quality Standards

As part of our commitment to continuous improvement in the Quality of our products, we at Swan EMS have decided that all our operatives will be trained to become Certified IPC specialists.

The training will take place in-house and to facilitate this, our trainer Neil Gill is a Certified IPC trainer.

Training our operatives to become Certified IPC specialists is part of our Quality Improvement Initiative to achieve Zero Defects by producing Right First Time.

Swan EMS manufacture Cable, Wire and Harness Assemblies to the IPC-620 standard and Printed Circuit Assemblies to the IPC-610 standard.

IPC standards describe materials, methods, tests and acceptability criteria for the associated assembly activities.

It also defines three classes of product ranging from Class 1 which applies to general commercial products to Class 3 where "continued performance on demand is critical, equipment downtime cannot be tolerated and end-use environment may be uncommonly harsh, and the equipment must function when required¹".

Swan EMS most frequently manufacture to Class 3 (defined by customer requirements).

VCA Conformity of Production Compliance Statement

Conformity of Production (COP) is a means of evidencing the ability to produce a series of products that exactly match the specification, performance and marking requirements outlined in the type approval documentation.  Whether you are a manufacturer, or the agent applying for approvals on behalf of a manufacturer, and whatever your product is, suitable COP arrangements must be made.