ACCOUNT MANAGER – Abertillery
MAIN PURPOSE OF JOB
Support existing key customer accounts whilst supporting the Commercial Manager in the growth and development of major new accounts where required.
Able to project manage major customer accounts with high degree of emphasis on securing repeat business. Providing excellent customer service support including any technical or quality needs by utilising internal departments, thus ensuring customer satisfaction.
You should preferably have worked in an CEM/EMS environment either in an Account Manager/Customer Service role. You should also be results-driven and aspire to achieve specific account growth goals including new orders and sales targets.
Ability to provide an excellent support function whilst fully understanding the customers decision making process, in order to win new business/projects and strengthen customer relationships.
MAIN RESPONSIBILITIES AND KEY TASKS
Manage and interpret customer expectations and general activity, heighten customer interaction by means of good communications.
Occasional customer visits where required and involvement with internal and off-site customer meetings.
Project manage the transfer and implementation of large new customer projects from development to customer delivery.
Understand the customers total spend on electronics.
Work closely with the customers purchasing, engineering and design teams where necessary to ensure EC are involved in all new projects.
Build strong customer relationships.
Identify and highlight new opportunities to increase business with assigned account base.
Liaise with EC engineering, estimating, purchasing, logistics and manufacturing departments to ensure maximum customer satisfaction.
Work to KPI’s as set by the Commercial Manager.
Follow up all quotes closely in order to win repeat and new business.
Load sales orders and be responsible for the NPI process where appropriate.
Support the Sales department administration tasks as required.
KNOWLEDGE AND SKILLS
Excellent Customer Communication skills
Confident to present both internally and to the customers
Negotiation skills, determination and persuasiveness
Excellent written and oral communication skills
Computer skills- must be experienced in the use of Word and Excel
Ideally knowledge of Uniplan and EES ERP systems
Good organisational and time management skills
Ability to work calmly and methodically when under pressure from a busy and varied workload.
An ability to analyse and evaluate situations to produce a range of effective solutions to problems.
Previous experience dealing with customers in a CEM sales and technical environment.
A good working knowledge of the following process’s
- Automated SMT PCB assembly
- General PCB Assembly
- Cable and Wire Harness assembly
- Electronic components.
To apply, please send your CV to email@example.com